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Paused subscription

If you paused your subscription, the PopUp POS tile is inactive — you can browse but not sell. To resume selling, go to the Subscription page in the Shopify Admin and tap Reactivate.

Reactivating

How to resume your subscription

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Expired due to failed payment

If a payment failed, your subscription may have lapsed. Your data is kept for 90 days. To fix:
  1. Update your payment method in your Shopify Admin (Settings → Billing)
  2. Open PopUp and go to Subscription
  3. Tap Reactivate

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Cancelled subscription

If you cancelled, you have a 30-day grace window to reactivate. After 30 days, data is deleted permanently. If you’re within the grace window, go to Subscription and tap Reactivate.

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Account showing wrong plan?

If your plan status looks incorrect (e.g. showing expired when you’re active), contact us at support@madvalley.com with your Shopify store domain.