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Cancelling is permanent. If you plan to come back next season, pause instead — your data is kept for 2 years and you can resume anytime.

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Before you cancel

If you’re taking a seasonal break, consider pausing instead:
  • Pause — billing stops, data kept for 2 years, resume anytime
  • Cancel — subscription ends, data deleted after a 30-day grace window

Pausing

The better option if you’re coming back

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How to cancel

  1. In the Shopify Admin, open PopUp and go to Subscription
  2. Tap Cancel subscription
  3. Confirm
Your subscription is cancelled immediately.

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What happens after you cancel

During the 30-day grace window:
  • You keep full access to your catalog in the Shopify Admin
  • The POS tile stops working for new sales
  • You can reactivate within this window to restore everything
After 30 days:
  • Your account and all data (products, categories, settings) are permanently deleted
  • This cannot be undone

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Cancelling due to a failed payment

If your subscription lapses due to a failed payment (not a manual cancel), your data is kept for 90 days to give you time to update your payment method and reactivate.

Your data

Full data retention timelines