Uninstalling is different from cancelling
Cancelling your subscription (from inside PopUp) gives you a 30-day grace window. Uninstalling the app from Shopify is different — it triggers a mandatory data deletion within 48 hours. This is a Shopify App Store requirement that applies to every app, and we cannot override it.What happens when you uninstall
| Timeframe | What happens |
|---|---|
| Immediately | Your POS tile stops working |
| Within 48 hours | All your data is safe — products, categories, settings all intact |
| After 48 hours | Shopify sends a deletion request and everything is permanently removed |
If you reinstall within 48 hours
Your catalog will be restored. You may need to log out of Shopify POS and log back in to reload your product list — the app on the device sometimes caches the old (empty) state.The right way to stop billing
If you want to pause billing — for the off-season, a break, or any other reason — don’t uninstall the app. Use the Pause option inside PopUp instead. Pausing keeps your full catalog intact for up to 2 years and lets you resume exactly where you left off.Pausing your subscription
Stop billing without losing your data
Before you uninstall
If you do need to uninstall, export your catalog first so you have a backup:- In the Shopify Admin, open PopUp
- Go to Products
- Tap Export CSV