> ## Documentation Index
> Fetch the complete documentation index at: https://popup.apps.madvalley.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Products not showing in POS

> Fix products that are missing from the POS browser.

If products aren't appearing in the PopUp POS tile, work through these steps:

## 1. Check that the product is active

Open the product in the Shopify Admin and confirm the **Active** toggle is on. Inactive products are hidden from POS.

## 2. Sync your catalog

Go to **Settings → Sync Now** and wait for the sync to complete. Then close and reopen the PopUp tile in POS.

## 3. Check your plan limits

On the **Free plan**, only 5 products can be active at a time. If you have more than 5, only the first 5 are shown. To show more, upgrade to Season Pass or Annual.

## 4. Force-close and reopen POS

Fully close the Shopify POS app (swipe it away in your app switcher) and reopen it. Then tap the PopUp tile again.

## 5. Check your internet connection

If you've made catalog changes recently, PopUp needs internet to sync them to the device. Connect to WiFi and try Sync Now again.

## Still not showing?

Contact us at [support@madvalley.com](mailto:support@madvalley.com) with:

* The product name
* What you see vs. what you expect
* Your Shopify store domain