> ## Documentation Index
> Fetch the complete documentation index at: https://popup.apps.madvalley.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Paused or expired subscription

> What to do if your PopUp subscription is paused, expired, or lapsed.

## Paused subscription

If you paused your subscription, the PopUp POS tile is inactive — you can browse but not sell.

To resume selling, go to the **Subscription** page in the Shopify Admin and tap **Reactivate**.

<Card title="Reactivating" icon="play" href="/docs/subscription-billing/reactivating">
  How to resume your subscription
</Card>

## Expired due to failed payment

If a payment failed, your subscription may have lapsed. Your data is kept for 90 days.

To fix:

1. Update your payment method in your Shopify Admin (Settings → Billing)
2. Open PopUp and go to **Subscription**
3. Tap **Reactivate**

## Cancelled subscription

If you cancelled, you have a 30-day grace window to reactivate. After 30 days, data is deleted permanently.

If you're within the grace window, go to **Subscription** and tap **Reactivate**.

## Account showing wrong plan?

If your plan status looks incorrect (e.g. showing expired when you're active), contact us at [support@madvalley.com](mailto:support@madvalley.com) with your Shopify store domain.