> ## Documentation Index
> Fetch the complete documentation index at: https://popup.apps.madvalley.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> How to reach the PopUp support team.

## In-app support form

The fastest way to reach us is through the support form built into the app:

1. Open PopUp in your Shopify Admin
2. Click **Support** in the left navigation
3. Fill in your email, choose a topic, and describe your issue
4. Hit **Send message** — we'll reply to your email within 1 business day

Your store domain is automatically included so we can look up your account right away.

## Email support

You can also email us directly:

**[support@madvalley.com](mailto:support@madvalley.com)**

If you write in by email, include:

* Your Shopify store domain (e.g. `yourstore.myshopify.com`)
* What you were trying to do
* What happened instead
* Any error messages you saw

## Response time

We typically respond within 1 business day. During busy periods (e.g. start of market season), it may take a little longer.

## Before you write in

Check the troubleshooting guides — many common issues have a quick fix:

<CardGroup cols={2}>
  <Card title="Products not showing" icon="eye-slash" href="/docs/troubleshooting/products-not-showing">
    Missing products in POS
  </Card>

  <Card title="Prices not updating" icon="tag" href="/docs/troubleshooting/prices-not-updating">
    Old prices showing in POS
  </Card>

  <Card title="Paused or expired" icon="pause" href="/docs/troubleshooting/paused-or-expired">
    Subscription issues
  </Card>
</CardGroup>