> ## Documentation Index
> Fetch the complete documentation index at: https://popup.apps.madvalley.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Uninstalling the app

> What happens to your data if you remove PopUp from your Shopify store.

<Warning>
  Uninstalling the app starts a 48-hour countdown. After that, all your data is permanently deleted and cannot be recovered. **If you want to stop billing without losing your catalog, pause your subscription instead.**
</Warning>

## Uninstalling is different from cancelling

Cancelling your subscription (from inside PopUp) gives you a 30-day grace window. **Uninstalling the app from Shopify** is different — it triggers a mandatory data deletion within 48 hours. This is a Shopify App Store requirement that applies to every app, and we cannot override it.

## What happens when you uninstall

| Timeframe       | What happens                                                           |
| --------------- | ---------------------------------------------------------------------- |
| Immediately     | Your POS tile stops working                                            |
| Within 48 hours | All your data is safe — products, categories, settings all intact      |
| After 48 hours  | Shopify sends a deletion request and everything is permanently removed |

## If you reinstall within 48 hours

Your catalog will be restored. You may need to **log out of Shopify POS and log back in** to reload your product list — the app on the device sometimes caches the old (empty) state.

## The right way to stop billing

If you want to pause billing — for the off-season, a break, or any other reason — **don't uninstall the app**. Use the Pause option inside PopUp instead.

Pausing keeps your full catalog intact for up to 2 years and lets you resume exactly where you left off.

<Card title="Pausing your subscription" icon="pause" href="/docs/subscription-billing/pausing">
  Stop billing without losing your data
</Card>

## Before you uninstall

If you do need to uninstall, export your catalog first so you have a backup:

1. In the Shopify Admin, open PopUp
2. Go to **Products**
3. Tap **Export CSV**

Keep the file somewhere safe. If you ever start fresh, you can re-import it.

## Questions?

Contact us at [support@madvalley.com](mailto:support@madvalley.com) before uninstalling — we can usually find a better option.