> ## Documentation Index
> Fetch the complete documentation index at: https://popup.apps.madvalley.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancelling

> What happens when you cancel your PopUp subscription.

<Warning>
  Cancelling is permanent. If you plan to come back next season, **pause instead** — your data is kept for 2 years and you can resume anytime.
</Warning>

## Before you cancel

If you're taking a seasonal break, consider pausing instead:

* **Pause** — billing stops, data kept for 2 years, resume anytime
* **Cancel** — subscription ends, data deleted after a 30-day grace window

<Card title="Pausing" icon="pause" href="/docs/subscription-billing/pausing">
  The better option if you're coming back
</Card>

## How to cancel

1. In the Shopify Admin, open PopUp and go to **Subscription**
2. Tap **Cancel subscription**
3. Confirm

Your subscription is cancelled immediately.

## What happens after you cancel

**During the 30-day grace window:**

* You keep full access to your catalog in the Shopify Admin
* The POS tile stops working for new sales
* You can reactivate within this window to restore everything

**After 30 days:**

* Your account and all data (products, categories, settings) are permanently deleted
* This cannot be undone

## Cancelling due to a failed payment

If your subscription lapses due to a failed payment (not a manual cancel), your data is kept for **90 days** to give you time to update your payment method and reactivate.

<Card title="Your data" icon="database" href="/docs/subscription-billing/your-data">
  Full data retention timelines
</Card>